FAQ

How do I search for an app?
To search for an app, click on the (+) button on the left menu-bar at the bottom left of your screen to open the Focos' App Store. On the App Store, yo...
Mon, 1 Feb, 2021 at 9:12 AM
My apps have stopped working or responding
To resolve, Go to the top menu bar on the top-left corner of your screen. Click  Navigate, then click Reload. For Windows: For Mac: Go to the top m...
Tue, 15 Dec, 2020 at 11:20 AM
An app inside Focos is performing slowly
If you see this occurring with a particular app but not all apps, shut-down the Focos app to clear the cache, then re-launch Focos. To shut down the Focos ...
Wed, 16 Dec, 2020 at 6:58 AM
Can't login to Focos, despite having a license
Having problems logging into Focos, please reset your password here: https://app.focos.io/auth/reset-password.  Once done, then you can try logging in t...
Tue, 15 Dec, 2020 at 8:31 AM
Cannot sign into an app on the side bar
Hover your mouse to the sidebar then select the app that you have trouble signing in. After that, go to the top menu bar, click the Navigate option, then c...
Fri, 29 Jan, 2021 at 7:34 AM
I need the URL of the app page I'm using
To copy the URL of the page you are using, go to the top menu bar, click Navigate, then click Copy Page URL.   For Windows: For Mac: ...
Tue, 15 Dec, 2020 at 8:31 AM
How can I find my downloaded files on the app?
To find your downloaded files on Focos, go to the top menu bar on the top-left corner of your screen. Click File, then click Downloads and all of your downl...
Wed, 16 Dec, 2020 at 9:08 AM
Downloads does not appear?
You may not have downloaded the file from Focos, if it was with Focos then it would appear in the downloads section unless you clicked the cross button next...
Wed, 16 Dec, 2020 at 1:42 PM
How do I get support in Focos
To get support, Go to the top menu bar on the top-left corner of your screen. Click  Help, then click Contact Support and wait for your default browser to l...
Tue, 15 Dec, 2020 at 8:31 AM
What do the web error pages mean?
There are a number of different error pages you might run into when using FOCOS's apps. These are the same errors you might encounter when using the...
Wed, 9 Sep, 2020 at 10:20 AM